Have a question about our services? Need guidance on preparing your property? We'd love to hear from you.
Reach out through any of the channels below. Our team typically responds within one business day.
We respond within 1 business day, Mon–Fri 09:00–18:00.
WelcomeTra is an informational platform. All guidance provided is for reference purposes only.
Fill out the form below and a member of our team will be in touch.
Thank you for getting in touch. We'll respond to your enquiry within one business day.
Some of the most common questions we receive from property owners and residents.
No. WelcomeTra is an informational platform. All guidance, checklists, and resources are provided for informational purposes only. We do not charge for our content.
WelcomeTra provides expert guidance and preparation resources. We help you understand the process and standards, but we do not directly send cleaning staff to your property.
Yes — our cleaning and preparation guidance is specifically designed to help property owners get their apartments to Airbnb-standard presentation. Check our Professional Cleaning page for detailed advice.
Contact us using the form above and describe your property and situation. We'll provide tailored guidance and a checklist appropriate for your specific circumstances.